GEMS OF BRITAIN

1. “You” means the person/s in whose name and / or whose behalf the booking is made. Alternatively, the reference may be made in the third person as “tour participant” / “they” / “Client” / “them” / “his” / “her”.
2. “We” / “Us” / “Company” means Cox & Kings Tours LLC.
3. “Infant” / “Child” mean respectively a person below the age of two years and a person more than the age of two and below the age of twelve years.
4. “Contractor” / “Supplier” means supplier of any infrastructural facility and shall include hotel managements, airlines, caterers, restaurants, places of entertainment like theme parks, museums, art galleries shipping company, railway, ferry, cruise, coach etc. who are to provide the services to the Clients.
5. “Tour cost” means the tour cost mentioned in the price grid / brochures / online and other payments such as taxes, surcharges etc payable by the Clients to the Company.
6. “Brochure” means printed brochure, website, itinerary, leaflets, booklet, price grid.
7. “Website” means www.atlanticdubai.ae
8. “Web pages” means pages on the website
9. “Cancellation Policy” means and includes all the cancellation charges levied by the Company from time to time, third party cancellation charges etc. as more particularly described hereinbelow or any other documents.
10. “Visa Cancellation Policy” means and includes all the cancellation charges levied by consulate which also includes visa fees and any supplementary charges like visa facilitation charges, courier fees, SMS charges, urgent fees charged by the consulate in addition to the administrative fees charged by the Company.
11. “Visa” means a Certificate issued or a stamp marked (on the applicant’s passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he or she has been granted permission to enter the country for
a temporary stay within a specified period. (Note: The Company does not have any role to play for issuance / rejection of Visa other than being a facilitator)
12. “Jurisdiction” means the geographical area over which a court or government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.
13. “Terms and Conditions” means these terms and conditions and includes the How to Book Rules, Booking Form, Web Pages, Brochure, Price Grid, Itinerary, Promotion Booklet and other documents as may be notified from time to time.

We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get best value for money. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions, How to Book Rules, Offers, Promotions and Booking Form (collectively referred to as “Terms and Conditions” for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us any third party tours or travel products or services, the Terms and Conditions specified by such Third Party / Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form and the Terms and Conditions carefully.

Brochures are printed several months in advance and the description of the services mentioned in the Brochure, are as normally available and as accurate as possible. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / rerouting of flights or railways, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals / hotel rooms / transportation / sightseeing / properties published in the Brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the Brochure are approximate or may vary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.

In the event you are booking through us a tour / travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc, shall be applicable to you in addition to our Terms and Conditions.
We do not take any responsibility of third party products displayed on our Website and cannot
give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.

Please refer to the relevant section in the Price Grid. For FlexiHol, all services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Tour package or get yourself upgraded, then the payment for the same will have to be cleared by you directly. Please note that porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages, mineral water, soft drinks, paid toilets, personal expenses etc. are not included unless specifically mentioned as included in the Brochure or Price Grid.

Client traveling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, each airline allows their customers to bring one carryon bag and one personal item, such as a pocket book, backpack or laptop bag. The dimensions of the handbag should not exceed 115 Linear cms
and weight should not exceed 7 kgs.
Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked in baggage and 1 hand bag. Furthermore, baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from USD 25 to USD 35 per bag. Please check with our sales staff for correct details.
We are not responsible / liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable / responsible to pay all such charges directly to the airline. Also, we are not responsible / liable for any loss or damage to baggage while it is in the custody of the airline.
Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that each airline has a different set of rules, regulations and restrictions and furthermore, airlines keep changing the rules quite frequently. Please refer to the concerned airlines website and keep yourself updated.
As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry per person one single suitcase of a size of 158 cms (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit / debit cards, ornaments, traveler’s cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.

We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

AIRLINE, AIRPORT OR WEATHER DELAYS:
The Company is not liable / responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the Company’s control but which may affect concerned airline’s ability to operate flights on schedule. The Company will not reimburse any additional expenses incurred by you as a result of such events or delays. The Company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.

SAFE DEPOSIT LOCKERS:
It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the Client to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the Company / Service Providers / Company’s representatives shall not be liable / responsible for any loss of valuables or for making good such loss.

YOU ARE RESPONSIBLE FOR YOUR DOCUMENTS AND POSSESSIONS:
You will have to take the risk and responsibility of all your baggage, belongings, currency, valuables, documents and personal effects (collectively ‘baggage’) at all times during the tour, whether during travel on the airline or during your stay in hotel or during your travel in coaches, while on excursions or otherwise.
If you forget to carry or if you lose essential travel documents such as passport, visa, tickets etc., you may be compelled to curtail the tour and you may have to incur extra expenses, for which you alone shall be liable / responsible.
In view of what is stated above, please carefully note that:
1. We shall not be responsible or liable for any loss or damage in respect of your baggage etc. or their contents whether due to theft, accident, negligence or otherwise;
2. We shall not be responsible / liable for any cancellation or curtailment of your tour compelled by any such loss of baggage etc. and we shall pay no compensation or refund to you;
3. Some coverage in respect of baggage loss or damage may be provided by insurance. 
It is advisable that you do not carry valuables on the tour. However, if you carry any valuables, we recommend that you use all available facilities to keep them secure during your tour. In this regard, some hotels provide Safe Deposit Lockers (which may be charged separately). In case of airlines, we recommend that you declare your valuables to the airline at the time of check-in and pay an additional charge, as may be stipulated by the airline, to make the airlines responsible for valuables. Without such declaration, airlines can invoke limitation of liability protections provided in international conventions and laws.
If your baggage is lost or misplaced at any time during the course of your tour, it is your liability / responsibility to take all appropriate actions to file complaints with the concerned authorities, including police, airline office etc.

PUNCTUALITY:
This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be nonrefundable. Tour participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.

MEALS:
If availed of meal option on a FlexiHol tour, there are pre-set menus provided at standard Indian restaurants. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. Unlike an airline, we cannot process for a special meal, diet meal, quantity of meal etc. nor can we guarantee a special diet for customers. In the event that the Client wakes up late and misses breakfast and in the event that the Client is out on his own and reaches late and misses meals, then no claim can be made by him for the meal which he has missed and not utilized. Please note that meals do not include alcoholic and non-alcoholic drinks.

CURRENCY AND TRAVELLERS CHEQUES:
We suggest you to take your tour spending money partly in currency notes, and partly in alternate form i.e. Travel Currency Card. You may approach the foreign exchange counters who will step in to assist.

HOTELS:
Keeping in mind the individual family traveler, we take great care to select hotels which are chosen both for their location, comfort and great value. Generally hotels charge a higher rate during major events / conventions and trade fairs and where
space availability is difficult, there is a possibility of your hotel being located further away. The hotels in the city have mostly twin bedded rooms whereas Holiday Resort accommodation tends to have holiday homes, villas with double bedroom configuration. In certain cities single rooms are much smaller than the twin room. The table below gives you the standard check-in / check-out timings in respective countries alongwith the maximum number of occupants in a room. However certain theme based hotels may have different timings and certain rooms may have specific occupancy numbers.

Please note:
? Early check-in and late check-out is subject to availability if requested but cannot be guaranteed unless pre-paid and confirmed in advance.
? Connecting OR adjoining rooms is requested but cannot be guaranteed.
? Triple Rooms are usually no larger than twin rooms in size; a third bed is often a rollaway bed in a twin room.
? Generally hotels require your Credit / Debit Card / Cash Guarantee for incidental charges, which are adjusted at the time of check-out.
? Certain cities in Europe have introduced a City Tax of EUR 2 to 3 per person per night which is payable by the consumer at the time of check-out.
? Few hotels do offer free WIFI facility whereas certain hotels charge a nominal fee, we recommend you study the hotel policy at the time of check-in.
? Any damage caused to the hotel property by you will have to be paid by you directly to the hotel and we would not be responsible and / or liable for the same.

TRANSFERS:
Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary.Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary.

Seat In Coach Transfers / Tours:
? This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle. The size of the coach may vary depending upon the number of tourists travelling.
? SIC transfer is economical, offers great value for money and ideal for budget travelers. Based on a shared vehicle transfer, you share your coach / van seat with other tourists.
? SIC Transfers / tour operates at a pre-decided time and designated point.
? The SIC tour may operate from hotel or from a city centre location; cost of transportation to the city centre location is not included. In some destinations the pickup and drop off service from the hotel may cause a time delay and service is slower than private services.
? SIC Sightseeing tours are conducted by English speaking guide.

Private Transportation:
This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.
? In certain destinations, the driver acts like guide whereas in other destinations, we have a separate licensed English speaking guide for sightseeing services.
? It cannot be assumed that the vehicle is at disposal throughout the day and may only cover transfers.

CAUTION:
For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S COFFEE SHOPS. Please be punctual as most of the hotels do not allow waiting in the driveway area for security reasons.

ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE:
It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement cost is paid. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel.

CONDITIONS OF PASSAGE:
These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Hotels, Airlines, Cruise etc., the ‘Terms and Conditions’ specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our ‘Terms and Conditions’ while determining the contractual relation between the Client, the Tour Operator and us.

SCOPE OF ACTIVITY:
We are travel and tour organisers only. We do not control or operate any airline, nor do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your tour, we can only select and inspect them. As we have no control in running them, we cannot be responsible / liable for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company’s independent contractors.
We are also not responsible / liable for the delay or deficiency in services provided by agency, airline, transport, hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co – copassengers which may result in injury, damage to the life / limb or property of the Clients or interfere with enjoying or availing the following and / or the other services to be provided on the tour.

REGISTRATION:
The Client has been supplied with details for the tour arrangements and the Tour Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as the Booking Form, Terms & Conditions, How to Book, Tour Brochure / Itinerary, Payment receipt carefully before filling and signing the same, which shall be binding on the parties and shall constitute a contract between the parties, on the Client signing the Booking Form and making payment towards the prescribed non-refundable interest free advance amount. In case of one or more but not all Clients signing the ‘Booking Form’, it shall be deemed and construed that the others have duly authorised the concerned signing Client/s assuming full responsibility. In cases where the Travel Agent through whom the Clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the Clients have duly authorized the said Travel Agent to sign on their behalf assuming full responsibility. The signing of the Booking Form by the Client or by their Travel Agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s.
No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, Term or Condition set forth in this Brochure. Any assurance given by any person shall have no consequence. 
The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.

BINDING CONTRACT:
There is no contract between the Company and the Client until the Company has received the appropriate non-refundable advance. The full payment must be received in accordance with the procedure laid down in the Brochure under the heading “HOW TO BOOK”. If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of advance and apply the scale of cancellation charges as mentioned in the “HOW TO BOOK” section.
The Company has the right at any time and for any reason:
? To terminate the Contract after acceptance of advance but prior to the commencement of the Tour without assigning any reason whatsoever. In the event the Company terminates the Contract, the Company may refund the amount of advance to the Client without payment of any interest after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers, ticket voiding charge etc.
? To amend, alter, vary or withdraw any tour, tour excursion or facility it has advertised or published or to substitute an independent contractor of similar class, if it is deemed advisable or necessary. In either case, the Company shall not be liable / responsible for any demand, additional expense or consequential loss suffered by the Client or for any compensation claim.

TRAVEL DOCUMENTS AND CLEARANCES:
It shall be solely your responsibility / liability to hold valid and genuine travel documents and statutory clearance, to be able to travel on the tour. Your passport should be valid for six months from the date of return of the tour and you must have current visa and travel insurance to cover your entire stay. Any overstay OR wrong information supplied to you may lead to deportation from the foreign country you are visiting for which we are not liable.
Below are some of the specific restrictions for travel to Countries:

It is your responsibility / liability to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by you or the Company on your behalf is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. Such charges may or may not include the actual visa charge and costs incurred but will include our service charge. However, it excludes any supplementary charges like courier fees, urgent fees charged by the consulate. All costs, charges in respect of the said application for the visa shall be borne by you and the non-refundable advance paid by you shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by you directly; however the Company can only facilitate and assist in submitting the visa application based on documents provided by you. Certain consulates / embassies may call for personal interviews and / or biometrics.
As granting or rejecting visa and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Company shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by you due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Company. Even if the visa is rejected, the stipulated fees of the Company shall be payable by you. There will be no refund, if you, or any member of your party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the Company suffers losses because, sometimes, the cancellation is made at a time of tour rush and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the Company will apply and the decision of the Company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.
The Company would not be responsible / liable in any manner whatsoever for any clerical error made by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number.
We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our Client in various cities. We would not be responsible / liable for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport whether in transit or otherwise. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate through third parties and hence we would not be liable / responsible for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining new passport / alternative / certified copies of the lost documents. 
In the event that you are unable to travel on the tour date originally booked by you, due to rejection of visa by the concerned Embassy, you shall have the option to postpone your tour to any other future date or choose any other tour destination subject to cancellation charges of the previous tour. However, if you book and pay within the cancellation period and are unable to travel due to any reason whatsoever including non-availability of visa or any travel documents, the Cancellation Policy shall apply.

HEALTH AND INSURANCE:
It shall be your duty to inform the Company in case you have any medical condition that may affect your ability to enjoy and pursue fully the Tour arrangements and wherein the interest of the Group or any member thereof is prejudicially affected.

• The Company reserves the right to ask you to undergo medical tests and to provide written certification of your medical fitness before departure. In the event that a medical condition has not been disclosed, the Company will not be liable / responsible to provide any assistance or money back.
• The Company makes it a condition that you are adequately covered by Overseas Mediclaim Insurance Policy and other appropriate insurance policies from the Insurance Company identified and named by us to cover the risk of life, limb and property while on tour, as Cox & Kings the Company will not be liable / responsible for the same.
• It may be noted that the Tour Cost excludes the insurance premium. All the passengers up to the age of 65 years are covered under the insurance policy. All the passengers above the age of 70 years have to undergo medical tests at their cost as stipulated by the insurance company after which the policies are issued. Pre – existing diseases are not covered under this insurance policy.
• Further, the persons above specified age of 70 years or tour participants wanting to extend their stay abroad beyond the duration of the tour shall also have to acquire the same at their cost.
• In case, any adventure sports are included in the tour package, the Client shall avail of the same at their own risk having regard to their medical condition. The Company shall not be liable / responsible for any death, injury or other loss that may be occasioned due to participation of Client in such an adventure sports.

FORFEITURE OF ADVANCE:
The Company shall be within its rights to forfeit the non-refundable interest free advance paid by the Client to the Company along with the prescribed Booking Form duly completed for the tour booked by the Client. In the event the Client cancels the booking or on failure on the part of the Client to adhere to the tour payment schedule as informed in the documentation check list OR the visa of any country is not granted OR is unable to travel on the tour booked by the Client due to any reason whatsoever including medical ground or sickness, the non refundable interest free advance shall stand forfeited and the scale of cancellation set out in the “How To Book” section of the Brochure shall be applicable and binding.
The Client expressly agrees to the foregoing terms and conditions.

LIABILITY:
In the event of the Company exercising its rights to amend or alter any Tour or tour advertised in their Brochure / Itinerary after such Tour or Tour has been booked, you shall have the right

• to continue with the Tour or Tour as amended or altered.
• or to accept any alternative Tour or Tour, which the Company may offer.

In either of these above cases you shall not be entitled to or the Company shall not be liable/ responsible to you for any damage, additional expenses, consequential loss etc suffered by you or to pay any amount as refund.
In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to you (after deducting the applicable taxes and the actual expenses incurred
by us on the booking like visa, insurance charges, ticket voiding charges, and other overheads as applicable etc on a case to case basis) without any interest on the same. You will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to you in AED.
The Company shall, in no circumstances whatsoever be liable to you or any person travelling with you for:

• Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any kind of theft howsoever caused.
• Any act, omission, default of any independent contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, meals, carriage facility or service for you or for any person travelling with you howsoever caused.
• The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including wilful negligence on the part of any person.
• Loss of / delay of baggage by the airlines / coach / cruise / train.
• Overbooking of seats / rooms by the airline / hotel.
• Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route, delay of flights etc.
• If in the event that you are booked on a particular airline and the said flight is over booked / cancelled for whatever reason and you are not allowed / able to board the flight, you shall not hold the Company responsible / liable for the same and no claim whatsoever can be made by you against the Company for refund or compensation.
• Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.
• Rudeness or unprofessional behaviour of staff of airline / hotel etc. and / or facilities given etc.
• Any kind of service denial or deficiency by any contractor / supplier.
• The Company shall not be responsible and / or liable for any damages caused to you due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).
• In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, excursion facility shall exceed the total amount paid for the tour, and shall in no case include any consequential loss or additional expense whatsoever.
• The immunities provided under this contract to the Company shall be available to the company’s managers, including tour managers, employees, servants and agents but not to the contractors / suppliers selected by the Company.

YOU WILL NEED TO COMPLY WITH TOUR CONDITIONS:
You will have to strictly follow the tour program and comply with the Terms and Conditions of the various contractors / service providers such as hotels, cruises etc.
You are responsible / liable to register with our representative at the appointed date, place and time for departure and you would be treated as a no-show if you fail to do so and the consequences shall be yours entirely.
You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your transport / sightseeing / meals etc. We will not be responsible / liable in any way in such situations.
You shall not behave in a manner which may cause distress or annoyance to other tour participants or to any other person or which may create the risk of danger or damage to property belonging to us or other tour participants, service providers or any other persons.
You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rules or regulations.
Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant’s misbehaviour, we shall be free to separately charge and recover our losses and expenses from him / her.
For any visit which has religious significance (example: cathedrals / temples / mosques etc) you will need to follow the rules and regulations set by them. Examples could be:
i) Clothes not meeting with the required standards. Wherever required, you should cover your head with scarf; sleeveless clothes / shorts should not be worn. You must respect the place of worship.
ii) Photography which may be forbidden.
iii) Prohibition on eating or consumption of beverages.
iv) Maintaining silence during religious ceremony etc.
v) Obscene CDs, DVDs, books or such other media that may not be permitted in keeping with the spirit of the place;

PRICES, SURCHARGES AND TAXES:
The Company reserves the right to impose surcharges on any tour(s), but only for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable tour(s).
Tours are priced and advertised exclusive of applicable taxes and such taxes will be advised to you at the time of booking and itemized on subsequent invoicing.

VALIDITY:
The prices of tour / s advertised in the brochures and on the Company’s website are based on costs in effect at the time of printing the brochure or hosting on the website. The Company reserves the right to alter prices of any tour at any time prior
and /or post receipt of payment in full for such tour. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied. Rate of exchange will be as per the day of payment.

FORCE MAJEURE:
The Company shall not be liable / responsible in any way to you for death, bodily injury, illness, damage, deficiency, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for the Company failure to commence, perform and/or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by act of god, war or threat of war, declared war, war riots, mechanical breakdowns, acts of the public enemy, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities civil disturbances, insurrections, industrial dispute, strikes, financial/economic slowdown
and / or meltdown, accidents, explosions, implosions, fires, earthquakes, volcanic ashes, floods, transportation embargoes, epidemics, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, extreme weather or any other cause whatsoever beyond the reasonable control of the Company; or an event in which the supplier of services, even with all due care, could not foresee.

GRIEVANCE:

If the Client has any grievance in respect of any services provided by any of the independent contractors, the Client shall immediately inform the Company and the independent contractor, so that the Company can take up the matter with the independent contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.

In case of Client/s grievance concerning services of any independent contractor the same should be communicated on the emergency telephone number given to you immediately/   email us at holidays@atlanticdubai.com as soon as possible and a copy thereof should be marked to the independent contractor, whereby the Company has the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in the Client losing any right as to compensation or refund.

Any complaint by the Client must be notified to the Company in writing within 28 days of the end of the tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability / responsibility whatsoever in respect thereof.

PRIVACY OF INFORMATION:
We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary.
You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and /
or videographs through all media including print media, websites, letters, emails etc. 
We recommend that you register online so that we can send you updates and information on travel destinations.

CANCELLATION:
As the services to be provided to the tour participants are booked several months in advance, cancellation of such services
earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges plus any additional taxes if any, as specified by the Company. If the Tour participant books a third party product or service, the Terms and Conditions and Cancellation Policy of such third party would be applicable in addition to the Company’s Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation.
You expressly agree to the foregoing terms.

REFUND:
The Company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the Cancellation Policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of the Company on the quantum of refund shall be final. Even for payments made in foreign currency with or without part payment in AED, the said refund shall be made only in AED without interest.
Refunds (if any) for amendments and / or cancellations will be made directly to Clients by the Company after deducting applicable taxes. In case of refund in foreign currency component, the said refund shall be made in AED only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 60 days depending upon the refund
policy of suppliers to process such refunds. In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or tour advertised, the Client who has booked for such Tour can exercise the option:
? To continue with the Tour as altered or amended; or
? To accept any alternative Tour, which the Company may offer; or
? To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges and other overheads as applicable from case to case) in full and final settlement and the Company shall not be liable / responsible to pay the Client,
compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by the Company as per these ‘Terms & Conditions’. The Client will not be entitled to make any grievance thereafter in respect of the same.
In case of the Client travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Client opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company.

NO REFUND FOR UNUTILIZED SERVICES:
It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and
whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.
As a consequence of the above rule, please note that no refund will be admissible in the following circumstances (amongst others).
(i) If you fail to join the tour at the commencement of the tour or join later or leave before culmination of the tour for any reasons whatsoever.
(ii) If you fail to or are unable to utilize any of the services on the tour like airline travel, hotels, sightseeing, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever such as late reporting, ill-health etc.
(iii) If you terminate your participation in the tour due to your own fault, negligence or breach of these Terms.

YOUR SUGGESTIONS:

If you have any tips, which you might want to share with us, do write in to us at this address: Customer Service Cell, Cox & Kings Tours LLC, PO Box 31126 Suite No: 606 & 607, ‘The Business Center’ Near Burjuman Metro Station – Exit 4 Bank Street, Bur Dubai, Dubai UAE or email us at info@atlanticdubai.ae

SPECIAL REQUEST:
Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable / responsible for claims of damages or consequential loss if such requests are not honoured. In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.

COMMUNICATION:
Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned as undeliverable for any reason. All communication from you to the Company has to be in writing, not orally.
Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given in the Booking Form. Where you have booked through Preferred Agent (PA) / Travel Agent (TA), we will address
communications to PA / TA who made the booking on your behalf and the PA / T A would be fully responsible / liable for transmitting such communication to you. The Company shall not be responsible / liable for any non – communication, miscommunication or delayed communication on part of such PA / T A in this regard.

ADDITIONAL CONDITIONS APPLY IN CASE OF PROMOTIONS / OFFERS / SCHEMES:
Please note that in case of special offers, promotions or schemes, the terms and conditions of these offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and / or do not comply with all the terms and conditions of the offer, promotion or scheme,
you would not be entitled to receive the benefit under such offer, promotion or scheme. We shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

CONDITIONS OF TRAVEL:
The Client will have to strictly follow the tour program and return to UAE as per the validity of the air ticket. There shall be no refund, if the Client is not present at the commencement of the tour. It should be noted that for all purposes, it shall be the responsibility / liability of the Client to reach the place of commencement of the Tour and register with the representative of the Company at the appointed place, date and time. If a Client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim whatsoever shall be entertained for refund of unutilized services. Even if a Client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges will be levied.
The Company reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and the Company, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company’s managers, including tour managers, employees, servants and agents but not to the independent contractors selected by the Company.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.
If no suit / action is brought against the Company within three months of the last day of the Flexihol OR Luxury Escapades Tour, the Company shall be discharged from all liabilities, responsibilities under / or arising out of this Contract and the Client shall be deemed to have relinquished / abandoned all his rights under or arising from this Contract.
If you book with a Travel Agent and your booking with that agent includes, but is not limited to the Company’s arrangements, your contract is with your Travel Agent and the Company is simply a supplier to your Travel Agent.

AMENDMENTS AND SEVERABILITY
The latest Terms, as amended, may be accessed any time on the Company’s website at http://www.atlanticdubai.ae or will be sent to you upon your written request to the Company.
If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.

LAW & JURISDICTION:
In the event of a dispute arising out of or relating to this contract, including any question regarding its existence, validity or termination, the parties shall first seek settlement of that dispute by mediation in accordance with the applicable rules. The Mediator shall be appointed by the Company. If the dispute is not settled by mediation within [thirty] days of the appointment of the mediator, or such further period as the parties shall agree in writing, then the dispute may be settled in accordance with the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by the Company. The Arbitration proceedings will be in Mumbai. The arbitrator’s decision shall be final and binding on both parties. In case of any dispute concerning the award the courts in Mumbai alone shall have exclusive jurisdiction.
This contract will be governed by Indian laws. You agree that in the event of a dispute or difference between the parties the exclusive jurisdiction shall vest in the competent court / forum / tribunal in Mumbai only.
As to the interpretation of the aforesaid terms and conditions, the decision of Cox & Kings shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice.

In the terms and conditions set out in this document, the following terms shall, unless contrary to the context, have the meaning specified.

• Client /s / You / Yours – means the person/s in whose name and / or whose behalf the Booking is made and / or whose name is on the Booking Form, Terms & Conditions, e-tickets and Service Voucher(s).
• Child / Infant: Infant means respectively a person below the age of two (2) years, and a ‘Child’ means a person above the age of two and below the age of twelve (12) years.
• Contractor / Supplier – means supplier of any infrastructural facility and shall include hotel management, caterers, restaurants, places of entertainment like theme parks, museums, art galleries etc. shipping company, transport company, railway, ferry, cruise, coach who provide the services to the Client.
• Package Price / Price Grid / Quotation / Holiday Price / Tour Price – means the cost mentioned in the Price Grid / Quotation and other payments such as taxes, surcharges etc. payable by the Client/s to us and which are not included in the price.
• Third party product – means a product designed, operated and / or owned by any person or concern other than us and shall include cruises, rail passes / tickets, hotels, land transportation etc.
• Itinerary – means the day wise itinerary displayed on the Website at the time of booking tour Package.
• Gender – the male shall include the female.
• Number – the singular shall include the plural.
• Website – means the website- jetescapes.jetairways.com
• Webpage – means pages on the Website jetescapes.jetairways.com 
  Cancellation Policy – means and includes all the cancellation charges levied by us from time to time, including third party cancellation charges etc.
• Terms & Conditions – means these terms & conditions and includes the Booking Form, Web Pages, Price Grid / Quotation, Itinerary, Promotion Booklet and other documents as may be notified from time to time.
• Visa – means a certificate issued or a stamp marked (on the applicants passport) by the immigration authorities of a country to indicate that the applicant’s credentials have been verified and he / she has been granted the permission to enter the country for a temporary stay within a specified period.
• Jurisdiction- means the geographical area over which a court or Government body has the power and right to exercise authority. Parties hereto agree to confer exclusive Jurisdiction to Mumbai Courts / Forums.

We take reasonable care in preparing the Price Grid / Quotation, Web Pages, Itinerary and other documents and in describing the services mentioned therein. However, we are not liable / responsible for any typographical / printing errors.

Furthermore, products on the Website are created several months in advance and the descriptions of services / contents may not always be fully updated.

Please note that the Itinerary, products and services displayed may have changed. The photographs of meals / sightseeing are for reference only and may differ from the actual meals / sights. We will not be liable / responsible for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. We hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties and fitness for a particular purpose, title and non-infringement. Distance between places and temperatures are approximate and can change depending on travel, road conditions and climatic changes.

We reserve the right to alter, amend, change or modify or supplement the tour package and Itineraries, tour schedule / tour plan and sightseeing mentioned on the Website before or during the tour. We will make reasonable efforts to notify you promptly of such changes / events sufficiently in advance during booking or prior to departure of the tour. If such changes / events occur during the tour, our local representative will inform you of the changes on the spot and we solicit your full co – operation in accepting such circumstantial changes. Therefore, no grievance regarding any Itinerary / service change which we are constrained to make, will be entertained from the tour participants during or after the tour.

Such itinerary changes may be necessitated due to factors beyond our control such as Force Majeure events such as acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, acts of terrorism, terrorism, hostilities civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, volcanic ashes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, or any other legitimate cause beyond the reasonable control of the parties, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing etc. Generally, we try to avoid dates when big Fairs, Exhibitions, and other events are held in certain cities as hotels are fully booked several years ahead. If you have to travel on such dates, you may have to stay in alternate hotels or hotels in other cities.

Change in Itinerary may also be required or necessitated on account of actions, inactions, defaults or condition of tour participants. We will make reasonable efforts to keep the overall package of services unchanged. However, we shall not be liable to refund any amount or pay any compensation on account of any change in Itinerary.

In case the alternate arrangements made are materially superior as compared to the ones described in the Itinerary, we may charge extra for the same at the time of booking or in the course of the tour.

Please note that in case of special offers, promotions or schemes, the Terms and Conditions of such offers will be applicable in addition to these Terms and Conditions. You shall adhere to the payment schedule and Terms and Conditions prescribed under such promotions in order to be eligible to avail benefits under such promotions.

Cox & Kings Limited shall have the absolute right to withdraw any scheme or discount at any time after such scheme or discount is published.

Please read carefully and understand the contents of the Itinerary, the ‘Terms and Conditions’, Price Grid / Quotation and such other documents as may be applicable, as all these will form part of your contract with us once you effect the booking. To effect the booking, you will be required to accept the Terms & Conditions online and make agreed payment upon which, a binding contract shall come into existence.

We advise you to ensure before making a booking that you have and / or you will be able to provide all the required documents to enable you to travel. Please go through our Website and / or check with our staff to ascertain the required documentation and other requirements.

In the event you are booking through us a tour / travel service of any third party operators, the terms and conditions of such third party operators, including their payment schedule, cancellation, refund etc, shall be applicable to you in addition to our Terms and Conditions.

We do not take any responsibility of third party products displayed on our website and cannot give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.

We reserve our right to amend or cancel the tour booked by you, without assigning any reason. Such amendment or cancellation may be due to circumstances beyond our control. In such cases, we may offer you alternative tour dates / tours. If the alternative date / tour is not acceptable, we shall refund the money paid by you without interest after deducting any costs incurred by us on your behalf including (if applicable) cruise cost, accommodation, airlines, etc. and any applicable tax, within a period of thirty days from the date of amendment or cancellation. However, we would not be responsible or liable to pay any compensation or damages or consequential loss or to refund any other expense incurred by you which were not booked / acted through us.

Should you wish to cancel your booking, due to any reason whatsoever including the reason of inability to participate due to any cause including but not limited to illness, death, court orders, non-availability of travel documents, visa etc., you must notify us by an online request. Such notification shall be deemed to have been given to us only on the date of the receipt of your email notification, since we can act only on receipt. Please state the reason for your cancellation as it may be covered by your insurance policy. Claims must however be made direct to your insurance company.

The following cancellation charges for the tour packages shall apply irrespective of the reason for cancellation. You understand and acknowledge that these charges are a genuine pre-estimate of the damages that we will suffer on account of cancellation. You understand that these damages are called liquidated damages in legal language, which are payable without proof of actual damages. You agree not to dispute such deductions or to demand proof of actual damages.

Cancellation charges will apply for every package booked online.In case of any Amendment / Cancellation / Transfer, it will be treated as a cancellation and will be subject to the cancellation and refund policy.The cancellation charges applicable are as under:

If you wish to cancel your booking, you need to inform us as under, provided that such information should be given on a working day within working hours:

If the Booking Documents have been signed by one or more persons for themselves and for others mentioned in the Booking Form, then the communication signed by such signatory / ries would be treated as a valid communication assuming full responsibility for cancellation for all such persons mentioned in the form. Nevertheless, all cancellations are subject to Cancellation Policy from the time we are informed.

However, in the following case you shall be deemed to have cancelled the tour even if no cancellation notice is issued by you:

If upon your non-payment, no notice of cancellation is issued by us but the payment remains outstanding on the date of departure, the booking shall still be deemed to have been cancelled without any advance notice, inviting the applicable cancellation charge.

Please refer to the relevant section of the Price Grid / Quotation for the Tour Cost / inclusions / exclusions. All services will be as per those specified / confirmed and paid for as per the Invoices / E-ticket and Service Voucher. If you avail any service which is not included in the holiday package or gets upgraded, then the payment for the same will have to be cleared directly by you. Please note that porterage, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc. are not included unless specifically mentioned as included in the Itinerary and such expenses shall be directly paid by you. All personal expenses are excluded. There will be no refund for unused vouchers / services.

No refund will be allowed in case of no-shows, except air taxes (excluding fuel surcharge).

In the event of cancellation / re-scheduling of flight if hotel rooms and flight seats are available for the subsequent day or on an alternative schedule, then to the extent possible, you shall be accommodated. No refund will be given on commencement of first leg of journey or on partly utilized package, except air taxes (excluding fuel surcharge).

We inspect and select the services to be provided to you. However, we do not own, operate or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or provider that is engaged to provide you services during the course of your tour. Therefore, please carefully note that:

• You will need to adhere to the conditions, rules and regulations of each service provider. You will need to check the hotel rules to check the timings when your meal is served, to ensure that you are available at that time. We are not responsible for the consequences if you breach such rules and regulations;
• If you cause any injury or damage affecting the service provider, then you may be liable to the service provider and if the service provider recovers any monies from us for such injury or damages, we shall separately charge you for the same;
• We cannot be held responsible / liable for any delay, deficiency, injury, death, loss or damage etc. occasioned due to act or default of such service providers, their employees or agents.
• Our liability arising from this contract shall not exceed the total amount paid for the tour holiday. Further, under no circumstances shall we have any liability in respect of any indirect, special or consequential losses / damages whatsoever.
• Any loss or damage to your baggage and / or the contents thereof will be borne entirely by you and we shall not be liable for the same in any manner. Nor will be liable for consequential cancellation / curtailment of your tour. You may recover such damages by purchasing an appropriate insurance policy.
• We are not liable for any acts, omissions or defaults of other tour participants which may result in injury, damage to your life / limb or property or interfere with enjoying any services to be provided on the tour.
• We reserve the right to withdraw the package from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers.
• We will not be held liable / responsible in the case the hotel provided is not the same as mentioned on the website at the time of booking. We reserve the right to change the hotel any time due to any reasons.

Please refer to the Itinerary on the Website for details of the meals which would be served to you on the tour. The meals, if included in the Itinerary are generally pre-set menus (excludes beverages and mineral water). We do not assure special meals or special timings or extra halts for infants, children, or passengers with diabetes, cholesterol, high blood pressure or any other condition. We, however, reserve the right to change the said meal arrangement, where circumstances compel us to do so. We cannot guarantee the quantity of the food as may be provided by the service provider. In the event that you reach late and miss any meal, then no claim can be made by you for the meal/s which have been missed and not consumed.

Keeping in mind the Itinerary, we take great care to select the locations of hotels, which are chosen both for their comfort and value for money. Due to conventions and trade fairs, special events etc. in the cities the hotels may be blocked out more than 2 years in advance. Last minute hotel tariffs may increase / decrease from their normal / displayed rates depending on last minute occupancy management and No Shows and we will not be responsible / liable for any rates displayed by the hotel.

In view of this, you may have to stay in hotels further away from the cities and Itineraries may have to be amended / altered.

Single rooms are much smaller than twin-bedded rooms. In case of a passenger booking on a single basis, will have to pay single room supplement. 
All hotels are twin bedded (in Europe) and in keeping with European standards are comparatively small. A double room has a queen-sized bed and a twin room has two separate beds. Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger than twin rooms and the third bed is often a rollaway bed or cot placed in a twin room.

If you carry any valuables, we recommend that you use all available facilities to keep them secure during the tour. In this regard, some hotels provide safe deposit lockers (which may be charged separately by the hotel directly).

A child traveling for whom ‘without a bed’ charge has been paid would not be entitled to a separate bed in the hotel. In cases where the ‘with bed’ charge has been paid for the child and the guest decides not to avail such facility whilst on the tour, the guest would not be entitled to any refund. In case the guest decides to seek an extra bed for the child booked on ‘without bed’ basis on the tour subject to availability, then the guest shall be bound to pay any additional amount charged by the concerned hotel directly.

Modern facilities such as attached toilets with showers / bathtubs are generally provided. General check in time is usually 2 p.m. and check out time is usually 11 a.m., early check-in and late check-out is subject to availability unless pre-paid and booked in advance.

Transfers are provided depending on the tour booked and this will be clearly mentioned in your itinerary.

SEAT IN COACH TRANSFERS / TOURS

• This service is based on air conditioned (SIC) Seat in Coach / Van / Hotel Shuttle. The size of the coach may vary depending upon the number of tourist travelling.
• SIC transfer is economical, offers great value for money and ideal for budget travelers. Based on a shared vehicle transfer, you share your coach / van seat with other tourists.
• SIC Transfers / tour operates at a pre-decided time and designated point.
• The SIC tour may operate from hotel or from a city centre location; cost of transportation to the city centre location is not included. In some destinations the pickup and drop off service from the hotel may cause a time delay and service is slower than private services.
• SIC Sightseeing tours are conducted by English speaking guide.

PRIVATE TRANSPORTATION

• This service offers you to have your own privacy and convenience to travel at a pre-decided time. Depending upon your budget we may offer an air-conditioned vehicle. The class of the vehicle offered may vary depending on your needs and budget.
• In certain destinations the driver acts like guide whereas in other destination we have a separate licensed English speaking guide for sightseeing services.
• It cannot be assumed that the vehicle is at disposal throughout the day.

CAUTION
For all transfers and tours please wait at the Bell Captain or Concierge Counter at least 10 minutes before the scheduled pick-up time. DO NOT WAIT IN YOUR ROOM OR IN HOTEL’S COFFEE HOUSE. Please be punctual as most of the hotels do not allow waiting in the drive-away area for security reasons.

Please note that porterage is not included in the Tour Cost. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. We recommend only one suitcase and one handbag per person.

It shall be solely your responsibility to hold valid and genuine travel documents and statutory clearances, to enable you to travel on the tour such as ID / permits / passports / visas / cruise / train / bus / confirmed tickets / insurance or any other statutory certificates including immigration clearances / permits etc.

In any case, your Passport must be valid for at least six months or as applicable subsequent to the scheduled date of return of the Holiday.

It is your responsibility to ensure that you hold all valid documents including valid visa / s and medical and travel insurance for the holiday.
You must check the accuracy and correctness of the policies and in case of any errors report the same to the Insurance Company to rectify it as we are merely a facilitator and will not be responsible / liable for any future consequences.
Please note that any claim would have to be referred by you directly to the insurance company as we are only facilitators. This insurance cover would be valid for the duration of the trip and relate to persons below the age of sixty eight (68) years.

The cost of travel insurance premium is included in the holiday cost. If you wish to seek an extended stay abroad or if you or any member of your party is above sixty eight (68) years of age, there would be an additional premium payable by you. Senior citizens above the age of sixty eight (68) are required to submit medical test reports as required by the Insurance Company.

You are required to be punctual and adhere to the time-lines of the tour and of the contractors / service providers. If you are not punctual, you could miss your flight, your transport / sightseeing / meals etc. We will not be responsible / liable in any way in such situations.

You shall not carry any item or object, the possession of which is forbidden by any law, rules or regulations. Nor shall you violate any other law, rule or regulations. Should any tour participant misbehave or violate any laws, rules or regulations, we shall have the right to discontinue his / her participation and exclude him / her from the tour at his / her risk, cost and expense. Should we suffer any damage or liability on account of a tour participant’s misbehavior, we shall be free to separately charge and recover our losses and expenses from him / her.

For any visit which has religious significance, please note the following:

• Clothes not meeting with the required standards: Wherever required, you should cover your head with scarf; sleeveless clothes / shorts should not be worn. You must respect the place of worship.
• Photography which may be forbidden.
• Prohibition on eating or consumption of beverages.
• Maintaining silence during religious ceremony etc.

It is clearly understood that there shall be no refund or compensation whatsoever for unutilized services. This general rule applies to all kinds of non-utilization or under-utilization of tour services, whether of the whole or part of the tour and whether as a matter of your choice, or caused by your fault or compelled by circumstances such as ill-health, weather, external factors etc.

No person including any of our Employees has the authority to alter, amend, or waive any stipulation, representation, Terms or Conditions set forth in this document. Assurance if any, given by any of our Employees or any other person, whether given verbally / in writing / by email / by sms or otherwise, which is contrary to the Terms and Conditions shall not bind us, in any manner.

Tipping is customary (unless otherwise stated) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc).

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with consulates, embassies, suppliers, hotels and other service providers who would be providing you service during the tour.

We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or where under any laws, rules or regulations, such disclosure becomes necessary.

You agree to let us photograph and / or videograph the tour and specifically you agree to let us photograph and / or videograph you in the course of the tour. You agree to let us publish such photographs / videographs through all media including print media, websites, letters, emails etc. You also agree to let us track usage statistics. You agree and accept that all such photographs and / or videographs and statistics are our absolute property and we have the unrestricted right to use them for any legitimate purposes including advertisement and commercial purposes. Further, you agree that if you share with us any photographs and / or videographs taken by you during the tour, we would be free to publish such photographs and / or videographs through all media including print media, websites, letters, emails etc. We recommend that you register online so that we can send you updates and information on travel destinations.

Communications transmitted to your mailing address / email address on record shall be deemed to have been communicated to you even if returned undeliverable for any reason. All communication from you to us has to be by email at info@atlanticdubai.ae OR call on +97165449299. Where you book directly with us, we will address communications to you at your mailing address and / or e-mail address given.

We shall not be liable / responsible for any mis-communication, non communication or delayed communication.

• Bank Charges will be applicable for every transaction.
• You shall be solely liable / responsible to bear all bank transfer charges.

  All cheques / demand draft should be in favor of Atlantic Ocean.

  PAYMENT MODE:

  1. UAE Exchange : You can make payments through any of the UAE Exchange branches in UAE
  2. Cash
  3. Cheque / Demand Draft / Pay order: The Cheque / Demand Draft / Pay Order has to be drawn in favor of “Atlantic Ocean” and payable at our Head office. In case of Cheque, it is subject to realization.

On payment of the advance amount, you will receive a receipt and invoice from Atlantic Ocean Tours & Holidays office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.

Please check your Invoice for the due date of your balance payments of the tour cost. This balance payment has to be made within 30 days from the booking date. If the booking is accepted within 30 days of the date of departure of the tour, the entire tour cost has to be paid up front. A delay in payment of your tour cost (part payment or full payment) can result in a delay in processing your documentation, booking and issue of tickets (if applicable) and we may treat it as a cancellation of booking by you, which will be subject to the applicable cancellation charges as per the cancellation schedule. We reserve the right to amend the prices published on the Website and to adjust our charges based on various factors including currency fluctuations, fuel price rise, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or for any reason before the date of departure. All such increases in price must be paid for in full before your departure.

If you have any grievance on tour, you must immediately inform Us and / or the Independent Contractor, so that We can take up the matter with the Independent Contractor and We have the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.

All communication has to be on working days within working hours at the abovementioned office address.

Any complaint by you must be notified to us in writing within (twenty eight) 28 days of the end of the Tour. No claim notified to us outside this period will be entertained and we shall incur no liability whatsoever in respect thereof.

Please carry your e-ticket for the purpose of entering / check-in at the airport.

You are required to carry valid photo identification viz. Official Government issued photo identification, driving license, election photo id, passport (for international Clients).

Baggage allowance for air travel will be mentioned on your Jet Airways e-ticket. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveler’s cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement/ sightseeing or in the airport and / or railway / cruise station. Similarly the same should not be kept in the checked – in baggage.

If your journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. See also notices headed “Advice to international Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations”.

As used in this contract, “ticket” means this passengers ticket and baggage check or this itinerary/ receipt if applicable, in the cases of an electronic ticket, of which these conditions and the notices form part, “Carriage” is equivalent to transportation”, “Carrier” means all air carriers that carry or undertake to carry the passengers or his baggage here under or perform any other service incidental to such air carriage, “electronic ticket” means the Itinerary/ Receipt issued by or on behalf of carrier, the Electronic Coupons and, if applicable, a boarding document. “Warsaw Convention” means the Convention for the Unifications of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12th October 1929, or that Convention as amended at The Hague, on 28th September 1955, whichever may be applicable.

1. Carriage hereunder is subject to the rules and limitations relating to liability established by the Warsaw Convention unless such carriage is not “International carriage” as defined by that Convention.
2. To the extent not in conflict with the foregoing carriage and other services performed by each Carrier are subject to: (i) provisions contained in this ticket, (ii) applicable tariffs, (iii) carrier’s conditions of carriage and related regulations which are made part hereof (and are available on applications at the offices of Carrier), except in transportation between a place in the United States or Canada and any place outside thereof to which tariffs in force in those countries apply.
3. Checked baggage will be delivered to bearer of the baggage check. In case of damage to baggage moving in international transportation, complaint must be made in writing to carrier forthwith after discovery of damage and, at the latest, within 7 days from receipt; in case of delay, complaint must be made within 21 days from date the baggage was delivered. See tariffs or conditions of carriage regarding non-international transportation.

Advice to International Passengers on limitations of liability: Passengers on a journey involving an ultimate destination or a stop in a country other than the country of origin are advised that the provisions of a treaty known as Warsaw Convention may be applicable to the entire journey, including any portion entirely within the country of origin or destination. For such passenger on a journey to from or with an agreed stopping place in the United States of America, the Convention and special contracts of carriage embodied in applicable tariffs provide that the liability of certain carriers / parties to such special contracts, for death of or personal injury to passengers is limited in most cases to proven damages not to exceed US $75,000 per passenger, and that this liability up to such limit shall not depend on negligence on the part of the Carrier. For such passengers traveling by a carrier not a party to such special contracts or on a journey not to, from, or having an agreed stopping place in the United States of America, liability of the carrier for death or personal injury to passengers is limited in most cases to approximately US $ 10,000 or US $ 20,000.

The names of carrier parties to such special contracts are available at all ticket offices of such carriers and may be examined on request. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Warsaw Convention or such special contracts of carriage. For further information please consult your Airline or Insurance Company Representative.

NOTE: The limit of liability of US $75,000 above is inclusive of legal fees and costs, except that in case of a claim brought in a State where provision is made for separate award of legal fees and costs, the limit shall be sum of US $58,000 exclusive of legal and costs.

Further information is available on request.

If you have any tips or feedback, which you might wish to share with us, do write in to us at our address as listed above or e-mail us at info@atlanticdubai.ae

We reserve the right to determine the quantum of refund payable in case of cancellation or amendment of a package due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, transporters, tour operators, third parties etc. and our decision on the quantum of refund shall be final. The said refund shall be made only in AED without interest.

Refunds (if any) for amendments / cancellations will be made by Cox & Kings Tours LLC. In case we exercise our discretionary rights to alter, amend or cancel any tour or holiday advertised, those booked for such tour can exercise the option:

• To continue with the tour as altered or amended; or
• To accept any alternative tour, which we may offer; or
• To unconditionally accept the return of the tour cost charges (after deduction of the expenses incurred by us on your booking, administrative and overhead charges as applicable from case to case, taxes etc.) in full and final settlement and we shall not be liable to pay compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by us as per these ‘Terms & Conditions’. You will not be entitled to make any grievance thereafter in respect of the same.

In case you are travelling on an amended package, the legal relation between us shall not change only by virtue of the amendment. Your opting to continue with the tour arrangements as altered or amended means you accept to pay additional charges if any levied by us.

There shall be no refund if you do not or cannot utilize any service included in the tour cost or paid for like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed tickets or vouchers.

As to the interpretation of the aforesaid terms and conditions, our decision shall be final and binding upon you. We reserve the right to change the Terms & Conditions any time without any prior notice.

On behalf of the persons booked, I / We have read, understood and accepted the Terms and Conditions, Itinerary, Price Grid / Quotation, Promotion Booklet, Cancellation Policy, Privacy Policy, User Agreement, Disclaimer and Web pages, a copy of each of which has been furnished to me / us. I / We being duly authorized by the said persons do hereby agree and accept the same for self and on behalf of the said persons assuming full responsibility.